Mint Drive | Cosy City Centre Mint Apartment with parking - Birmingham

Nice location with parking but very tired apartment Positive: Great location, car park Negative: Stayed in flat 164, the oven doesn't work, shower valve hanging off the wall, lounge window doesn't close properly and no tourist information at all, we'll be looking elsewhere when we stay again

Cold, Uncomfortable and Stressful Positive: We made the best out of the flat given our circumstances and the way we were treated. Negative: The heating and hot water wasn’t working and we had it confirmed by the cleaner who came the day after we reported an issue that there was a maintenance issue and had to bring portable heaters to the apartment, and when they tried to give us another room it was too late, as they originally said when the cleaner came round that they couldn’t offer it, and when they could it was the night before we were leaving. The communication was horrendous because it was all via text and I had to send videos and pictures rather than talk to someone, because the issue could have been highlighted and acted on much quicker. It caused a lot of anxiety and ruined our trip, and I still haven’t heard back from them about making things right other than them offering an extra two hours check out plus another apartment too late. We were in a freezing cold apartment in the middle of winter and the fact that they still haven’t reached out and apologised is atrocious and is not acceptable.

Good location, good accommodation Positive: Clean well appointed apartment, company communication was excellent

I DIDN’T ENJOY MY STAY Positive: There is nothing fantastic about the apartment. I have stayed in 3 other apartments since my holiday, this is the most disappointing. Negative: The entrance to the apartment was very untidy. It seems the place has been abandoned for a long time. There was even cobwebs at the bottom of the entrance of the door. The master’s bedroom had 2 small beds, i expected a Kingsize bed, the bathroom in the master bedroom was also very small. The cotton of the window in the master’s bedroom was hurriedly fixed, wasn’t covering properly. I had to fix it myself before it could cover the light reflection a bit. The lighting in the hallway, the sitting room and the kitchen areas were poor, some bulbs weren’t working. Especially the kitchen area, it was badly lit. The apartment entrance had no lighting at all. Their communication was abysmal. They never communicated all through my stay If i needed anything or was comfortable. I even messaged them but no response till date. They didn’t have enough shower gel, no hair conditioner and shampoo in the apartment. There were no detergents for laundry. Other things were missing in the kitchen but let me end it here but in all, I didn’t enjoy my stay, there was no value for my hard earned money. I’m so shocked they even withheld a whooping £200 contingency deposit against property damage, the apartment has nothing exceptional. They can do better

If you’re looking to stay in the Jewellery Quarter then this location is ideal. Positive: Clean and tidy, perfect location for the Jewellery Quarter & Assay Office. Secure parking on site a big plus. Very quiet and peaceful at night. Negative: I think some kind of welcome pack would be great. Akin to a ‘you are here’ and this is what’s around you to see and do, also good places to eat in the area. I personally would have found this very useful.