Mint Drive | Cosy City Centre Mint Apartment with parking - Birmingham

Do not stay here. Positive: Location & distance Negative: Check-in was at 3pm and I arrived at the apartment at roughly 4pm and found that it was still being cleaned which was very inconvenient as that was eating into our time that we paid for. As per the host's instructions on underground parking, I could not find any designated parking spaces for my car. So I parked in an empty spot and informed them. However, they then told me I needed a parking permit to park in any space. Their replies took long and I was left feeling panicky as I did not want to get my car clamped/fined or anything. They also provided a contact number which they never answer, no matter how many times you call them. After an hour, the cleaner handed a parking permit. The apartment itself was advertised to have LED lights which was the main reason I booked it as I wanted to just chill and watch movies for the weekend. However, not a single LED light was working. This was incredibly frustrating as the room was just bland otherwise. I informed the host of this, to which they replied they will refund £60 back to me which I thought was okay. During check out, I realised there was a scratch on my car's bonnet (see pictures) despite advertising their "24/7 security safe underground car park". This was the final straw for me. In the following days, I have been messaging the hosts on Booking.com, SMS, WhatsApp and even Snapchat which they provided as an alternative. What I did not expect to receive from these disgusting hosts is a threatening message (see pictures). This just demonstrated how low these vultures will go. After I asked them if they're trying to threaten me, they proceeded to block me without fulfilling the promise of refunding £60. This company should NOT be hosting on a credible site like Booking.com or anywhere else at all. Everyone should avoid this host.

Positive: Everything Negative: Everything

A very nice apartment with parking included which is a great bonus will definitely use again next time visiting family i Positive: Comfortable clean and exceptionally equipped Negative: It was just a bit further from town for me but younger people wouldn’t have a problem and there is a bus stop just around the corner and it wouldn’t stop me from staying there again

Great start to Christmas Positive: Perfect for our stay to visit Christmas market Negative: Location ideal parked up the car and able to walk everywhere

Well worth the money Positive: Modern